We will be offering credits for future services for cancellations due to the current situation with the Coronavirus.

The most convenient way to place your order is through our website by accessing our “Order” page. Once you have processed your order, you will receive an email confirmation of payment and an email that includes instructions and what to expect with our services. You may also access our brochure through our “Brochures” page. On this page you may print out the brochure/order form and mail it to us along with your payment. You may also call in your order to 910-619-7190. We will be happy to assist you in anyway we can. You can find all of our contact information on the “Contact” page of this website.

We offer Free Delivery with orders of $20 or more. A $10 delivery charge will be added for orders under $20.

The Property Manager or homeowner should provide us with access to your vacation rental prior to check-in so we may deliver your linens inside your rental.

We suggest placing your linen order at the time you make your vacation reservation to insure availability and delivery. If you are ordering “last minute”, call for availability. We will gladly take your orders several months ahead of time and even up to 1 year in advance! We will do everything we can to accommodate your order in a timely fashion. During the busy season it is best to give us at least 2 weeks in advance of your vacation time. We ask that all orders that are placed be PAID IN FULL at the time of your order. You can mail checks in advance or pay online with credit card or by calling our office.

If you rent from us for two or more consecutive weeks, you pay half of the rental rates starting the 2nd week! We also give discounts EARLY in the year for the upcoming season.

Feel free to call us anytime at (910)619-7190 or (336)263-1450, and we will do our best to take care of getting what you need.

Renters are responsible for missing or damaged items. Placing an order acknowledges that you agree to be responsible for missing or damaged items. We reserve the right to charge you replacement cost for any missing or damaged items.

Should you have to cancel your order, please call us directly or use the “Contact” page here on the website to notify us. Our cancellation policy is: IF cancelled FULLY two weeks before check-in you will receive a full refund minus any credit card servicing fees or sales taxes that may have been paid. Cancellations made within two weeks of check-in will receive a 50% refund minus any credit card servicing fees charged to us. COVID-19 and other sicknesses (as stated in our COVID-19 policy) and storms such as Tropical Storms and Hurricanes are excluded from this policy.  Because these type of storms are an Act of God and out of our control, we do not offer refunds in these situations. This applies to any storms or threat of such storms, and all types of evacuations.  Credits toward a future rental can be issued minus any fees incurred to us or you may can use your travel insurance to compensate.

We will gladly have your beds ready to climb in for a nominal fee of $8 per bed. We must be able to access your unit before 2:00 pm the day of check-in so be sure to check with the Property Manager or owner. Please note that we DO NOT make up TOP bunk beds, trundle beds, or sleeper sofas. We will make up bottom bunks for $9 per bed.

VERY IMPORTANT: If washing towels or linens rented during the week – USE ONLY NON-CHLORINE TYPE BLEACH! Please make sure ALL STAINS are carefully and COMPLETELY REMOVED and DO NOT WASH WITH ITEMS THAT WILL BLEED!!

UPON YOUR DEPARTURE, Please remove sheets and pillow cases from beds and place dirty linens and towels in separate bags (if more than one is provided) that we delivered to your location. PLEASE LEAVE ALL ITEMS RIGHT OUTSIDE YOUR DOOR for pickup on checkout day. It is very important to make sure no pieces are missing (please check your inventory.) WE RESERVE THE RIGHT TO CHARGE YOU TO REPLACE THE MISSING OR DAMAGED PIECES.

CARE Linen Service LLC, assumes no responsibility and/or liability for any injury and/or accidents due to the use or misuse of any rental item.