Care Linen Service LLC assumes no responsibility and/or liability for any injury, sickness, and/or accidents due to the use or misuse of any rental item. We reserve the right to charge you to replace missing or damaged pieces. Upon checkout, all inventory must be separated and left outside of the front door when you leave. VERY IMPORTANT: If washing towels or linens during the week, use only non-chlorine type bleach. Please make sure all stains are carefully and completely removed and do not wash with items that will bleed.
What if I need to cancel my order or it is cancelled for other reasons? Hurricanes? COVID?” Should you have to cancel your order, please call us directly or use the “Contact” page on our website to notify us. Our cancellation policy is: IF cancelled FULLY two weeks before check-in you will receive a full refund minus any credit card servicing fees or sales taxes that may have been paid. Cancellations made within two weeks of check-in will receive a 50% refund minus any credit card servicing fees charged to us. COVID-19 and other sicknesses (as stated in our COVID-19 policy) and storms such as Tropical Storms and Hurricanes are EXCLUDED from this policy. Because these type of storms are an Act of God and out of our control, we do not offer refunds in these situations. This applies to any storms or threat of such storms, and ALL types of evacuations. Credits toward a future rental through the following year can be issued (using the subtotal amount of your original order) minus any fees incurred to us or you may can use your travel insurance to compensate.
Thank you and enjoy your vacation.